Contact Rockhound Support
Questions about the app, a rock that stumped the AI, or an idea for a feature? We'd love to hear from you. The fastest way to reach us is email.
Support
Having trouble with identification, your subscription, offline maps, or anything else in the app? Email us and include your device model and iOS version if you can.
Feedback & feature requests
Rockhound is actively developed, and many features started as user suggestions. Tell us what would make the app better for your collecting trips.
Developer site: rockhound.app
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Frequently asked questions
How quickly will I get a reply?
Rockhound is made by a small independent team, so there's no 24/7 call center — but every email is read. We aim to respond within a few business days, and usually sooner.
What should I include in a support email?
A short description of the problem, your device model (e.g. iPhone 15), your iOS version, and a screenshot if possible. For identification issues, attaching the photo you used helps a lot.
Is there a phone number or web form?
No — support is handled entirely by email at support@rockhound.app. This site is a static informational site, so there's no contact form; email reaches us directly.
Where do I manage or cancel my Rockhound Pro subscription?
Subscriptions are handled by Apple. Open Settings on your iPhone or iPad, tap your name, then Subscriptions, and select Rockhound. You can also email us if you're unsure about anything.
Haven't tried Rockhound yet?
Download it free and identify any rock, crystal, mineral, or gemstone in seconds — with real geologist verification when you want to be sure.
Download Rockhound FreeiPhone & iPad · iOS 17.6+ · No account required to start